Frequently Asked Questions
Click a frequently asked question below to see the answer.
Could I break the pool cleaner if I disassemble it to check the diaphragm?
No, the unit is easy to disassemble. There are a few threaded components to remove by hand.
Is there an adapter that connects the hoses to the pool cleaner? The hoses do not fit.
No adapter is required, the hoses will fit onto the OEP with a little push.
My Cleaner climbs walls excessively?
1. Using Flow Gauge as guide, reduce flow to the cleaner.
2. Verify correct hose weight position. Try moving hose weight further away from cleaner head.
Note: If the cleaner is moving extremely fast or climbing the pool walls that is an indication that the flow is too high and the Flowkeeper setting must be reduced. To adjust the flow, pull the adjustment handle on the Flowkeeper Valve to raise or lower the flow rate.
My Cleaner flips over?
1. Use Flow Gauge or Pool Pulse to insure proper flow.
2. Using Flow Gauge as guide, increase or decrease flow on FlowKeeper valve.
3. Check swivel on cleaner. Swivel should rotate freely.
4. Contact service technician
My Cleaner won't leave the edge or rim of the pool?
1. Using Flow Gauge or Pool Pulse as guide, reduce flow to cleaner.
2. Utilize return flow to move cleaner.
3. Confirm that the hose weight position on the hose is correct. Adjust if needed.
My Suction Cleaner Stops and Starts?
1. Check if any debris is stuck in the diaphragm hose, skimmer basket and the hair and lint pot in the filtration pump.
2. Use Pool Pulse or Flow Gauge (supplied with suction cleaner) to determine the proper flow.
3. Using the Pool Pulse or Flow Gauge, make the necessary Flowkeeper valve setting changes.
4. Check hoses for leaks and splits.
5. Ensure the pump is on high speed.
My Cleaner isn't covering the opposite end of the Pool?
1. Add return diverters or divert return inlets downward. Use return flow to move cleaner.
2. Confirm proper hose length - add 1 to 2 hose sections.
3. Verify correct hose weight position.
Note: The hose weight is positioned to compensate for the buoyancy of the hose. A properly balanced hose will create a
45-degree angle to the cleaner and the bottom of the pool.
My Pool Cleaner seems to be moving backwards, is that normal?
All suction pool cleaners with diaphragms move backwards. The diaphragm pulsates moving the cleaner backwards to the hose assembly.
My Suction Cleaner is patterning?
1. Direct return inlets down. Add a return diverter if necessary.
2. Lay hose in a straight line in the sun for a few hours to relax the memory.
3. Confirm proper hose length - add 1 to 2 hose sections.
4. If hose weight required, verify correct position.
Note: A properly balanced hose will create a 45-degree angle to the cleaner and the bottom of the pool.
Why do I have to take out the diaphragm on a new pool cleaner?
To reset the diaphragm to its correct length and assist with start up problems.