Frequently Asked Questions
Click a frequently asked question below to see the answer.
Cleaner does not move or moves slowly.
• Confirm that the main drain is closed.
• Backwash the filter and empty pump basket.
• Check for any debris jammed in engine. Refer to section, "Remove Trapped Debris from Cleaner" in manual.
• Check for adequate flow to the cleaner. Refer to section, "Test for Proper Flow" in manual. Adjust valves at the equipment pad to change flow if necessary.
• Check for air in system. If water level in pump basket drops or you see excessive air bubbles in the pump basket or coming from the return lines, there is air in the system. Check hose connections, tighten all fittings at pump and check o-ring at pump basket for wear.
Cleaner gets stuck at steps.
• Observe cleaner for more than five (5) minutes and ensure that the cleaner periodically reverses direction. If it is not, contact your dealer or service center for help.
• Ensure the swivel on top of the cleaner rotates freely.
• Check for adequate flow to the cleaner. Refer to section, "Test for Proper Flow" in manual. Adjust valves at the equipment pad to change flow if necessary.
• Confirm proper hose length. Refer to section, "Determine the Correct Hose Length for your Pool" in manual. Shorten hose if necessary.
Cleaner patterns, does not cover entire pool.
• Check for adequate flow to the cleaner. Refer to section, "Test for
Proper Flow" in manual. Adjust valves at the equipment pad to change flow if necessary.
• Ensure return fittings are directed down. Add a return diverter if
necessary.
• Make sure hose is not kinked or coiled. Lay in sun to straighten if
necessary.
• Verify correct hose float positioning. Hose float should be on the hose closest to the cleaner approximately 9 inches from the cleaner.
• Observe cleaner for more than five (5) minutes and ensure that the
cleaner periodically reverses direction. If it does not, contact your
dealer or service center for help.
• Confirm proper hose length. Refer to section, "Determine the Correct Hose Length for your Pool" in manual.
Cleaner riding on its side.
Verify hose float is positioned correctly. Hose float should be on the hose closest to the cleaner approximately 9 inches from the cleaner.
Cleaner won’t climb walls.
Check for adequate flow to the cleaner. Refer to section, "Test for Proper Flow" in manual. Adjust valves at the equipment pad to change flow if necessary.